EMPLOYEE POLICY
Equal employment opportunity. Maison De Gigi – Charming Escape provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with local laws.
Discriminatory Harassment. Maison De Gigi – Charming Escape is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment.
Individuals who believe they have been the victims of conduct prohibited by this policy statement or who believe they have witnessed such conduct should discuss their concerns with any member of management.
Harassment or intimidation of a staff person or guest because of that person’s race, age, color, sex, national origin, physical or mental disability, or religion is specifically prohibited and may be grounds for termination. Harassment and intimidation includes abusive, foul or threatening language or behavior. Maison De Gigi – Charming Escape is committed to maintaining a workplace that is free of any such harassment and will not tolerate discrimination against staff members or guests.
Issues of discriminatory treatment, harassment, or intimidation on any of these bases should immediately be reported to the Management and, if substantiated, prompt action will be taken.
Progressive Discipline. Maison De Gigi – Charming Escape supports the use of progressive discipline to address issues such as poor work performance or misconduct. Our progressive discipline policy is designed to provide a corrective action process to improve and prevent a recurrence of undesirable behavior and/or performance issues.
Drug Use. Maison De Gigi – Charming Escape has a longstanding commitment to provide a safe and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of employees and to the security of our equipment and facilities. For these reasons, Maison De Gigi – Charming Escape is committed to the elimination of drug and/or alcohol use and abuse in the workplace.
The following work rules apply to all employees:
– Whenever employees are working, are operating any company vehicle, are present on company premises, or are conducting related work off-site, they are prohibited from:
– Using, possessing, buying, selling, manufacturing or dispensing an illegal drug (to include possession of drug paraphernalia).
– Being under the influence of alcohol or an illegal drug as defined in this policy.
– The presence of any detectable amount of any illegal drug or illegal controlled substance in an employee’s body while performing company business or while in a company facility is prohibited.
Workplace Bullying and Violence. Maison De Gigi – Charming Escape defines bullying as “repeated inappropriate behavior, either direct or indirect, whether verbal, physical or otherwise, conducted by one or more persons against another or others, at the place of work and/or in the course of employment.” Such behavior violates the company`s position stating that all employees will be treated with dignity and respect.
Indirect or direct threats of violence, incidents of actual violence and suspicious individuals or activities should be reported as soon as possible to any member of the management. When reporting a threat or incident of violence, the employee should be as specific and detailed as possible. Employees should not place themselves in peril, nor should they attempt to intercede during an incident.
Confidentiality. Our clients and other parties with whom we do business entrust the company with important information relating to their businesses. It is our policy that all information considered confidential will not be disclosed to external parties or to employees without a “need to know.” If an employee questions whether certain information is considered confidential, he/she should first check with his/her immediate supervisor.
Outside Employment. Activities and conduct away from the job must not compete with, conflict with or compromise the company interests or adversely affect job performance and the ability to fulfill all job responsibilities. Employees are prohibited from performing any services for customers on nonworking time that are normally performed by Maison De Gigi – Charming Escape. This prohibition also extends to the unauthorized use of any company tools or equipment and the unauthorized use or application of any confidential information. In addition, employees are not to solicit or conduct any outside business during paid working time.
Safety. It is the responsibility of each employee to conduct all tasks in a safe and efficient manner complying with all local, state safety and health regulations and program standards, and with any special safety concerns for use in a particular area or with a client.
Although most safety regulations are consistent throughout each department and program, each employee has the responsibility to identify and familiarize her/himself with the emergency plan for his/her working area. Each facility shall have posted an emergency plan detailing procedures in handling emergencies such as fire, weather-related events and medical crises.
It is the responsibility of the employee to complete an Accident and Incident Report for each safety and health infraction that occurs by an employee or that the employee witnesses. Failure to report such an infraction may result in employee disciplinary action, including termination.
Furthermore, management requires that every person in the organization assumes the responsibility of individual and organizational safety. Failure to follow company`s safety and health guidelines or engaging in conduct that places the employee, client or company property at risk can lead to employee disciplinary action and/or termination.
Compensation. Salary payment is made monthly for base salary due up to the pay date. Paydays are usually the last day of the month. Overtime payment is also paid monthly.
It is the company’s policy that employee salary will be transferred to employee’s bank account.
Environmental Policy. Maison De Gigi – Charming Escape is committed to striving to achieve environmental and social sustainability and meet the highest international standards in regards to the environment, conservation and corporate responsibility. The hotel’s daily operation is geared towards ecological preservation of the surrounding environment.
Employees are requested to follow the rules stated at the general meetings regarding the environmental sustainability (waste management, water and energy consumption).
ENVIRONMENTAL POLICY
Maison De Gigi – Charming Escape accommodating around 40 guests per night realizes the property`s impact on the environment and is committed to put the greatest effort in diminishing it.
The Hotel identifies the areas where the improvement towards saving environment can be made and strives to reach the following goals:
– Make sure that environmental practices of Lindos View Hotel are in line with national and European legislation.
– Continue searching for the ways to recycle, save energy and water as well as contribute in nourishing the environment in other possible ways.
– Make sure that all the employees working in different departments are aware of our goals regarding saving the environment and contributes by reaching these goals.
– Provide our guests with sufficient information regarding environment and the ways to save it and encourage them to join doing so.
CHILD PROTECTION POLICY
Maison De Gigi – Charming Escape is committed to providing a safe environment for children (all individuals under 18 years old) and to protect them from any possible abuse from customers and employees.
– Maison De Gigi – Charming Escape holds a viewpoint that all children despite their age, culture, gender, disability, language, ethnic origin or religious beliefs have the right to protection from abuse.
– Maison De Gigi – Charming Escape does not recruit child labor and prevents from all forms of exploitation of children.
– Maison De Gigi – Charming Escape follows the laws regarding the prevention of children abuse and is committed to react promptly and appropriately in case of any abuse towards children.
– Staff of the Hotel is being trained to notice and to react appropriately in cases of sexual exploitation or suspicion of sexual exploitation towards children.
– Staff members are committed to report any suspicious behavior (physical, sexual abuse, neglect) exhibited by the employees or customers to the management of the hotel.
– Management communicates with the tour operators regarding particular case which is followed by communication with the customer whose behavior is suspicious. If there is an employee exhibiting suspicious behavior, communication with him/her follows immediately with a possible discharge.
HEALTH AND SAFETY POLICY
Maison De Gigi – Charming Escape accommodating around forty people is highly aware of the possible accidents as well as undesirable situations that could occur, and puts in great effort to avoid those events. Everyday actions are being taken in order to ensure the safety of the hotel`s guests as well as employees:
– An annual general Health and Safety briefing is being held by the company of the tour operators that Maison De Gigi – Charming Escape collaborates with. This ensures that standards are met and are in line with Greek legislation.
– Evacuation plans, fire equipment and fire alarm systems are in place and in line with Greek legislation.
– Guests of the Hotel are informed about the possible dangerous behavior and possible unpleasant outcomes via posters and stickers at the places requiring care and attention (balconies, etc.)
– Maison De Gigi – Charming Escape collaborates with a local doctor and uses his service in case of emergency.
– Constant observations are being done and any suspicion of possible accidents is immediately brought up for consideration to eliminate the possible incidents and undesirable outcomes.
– One staff member have First Aid certificates and is able to use the knowledge in case of emergency until professional medical service arrives.
COMMUNITY POLICY
Maison De Gigi – Charming Escape is committed to act in a socially responsible manner and take part in a range of activities, regarding local community, such as environmental best practice, supporting local charities and support groups, providing opportunity to school and college students to carry out work placements and getting involved in local community projects and initiatives.
In order to achieve our goal we will
– Try to purchase locally when possible.
– Provide information to all the guests about the local customs, places worth to be visited and the appropriate behavior and apparel at the particular places and situations.
– Maison De Gigi – Charming Escape always tries to contribute financially and helps while organizing and participating in events initiated by local community such as festivals.
– Maison De Gigi – Charming Escape always contributes to local charities financially (Lindos Women Club) and by giving away furniture that is not used by the hotel anymore.
QUALITY ASSURANCE POLICY
Maison De Gigi – Charming Escape is constantly proceeding with improvements in all areas of the Hotel and seeking the greatest satisfaction from its guests, realizes the importance of the services` quality.
Maison De Gigi – Charming Escape believes, that the great working climate, feeling of comfort and confidence at work reflects in the service that employees provide. Therefore, we try to have constant communication with our staff members to make sure that they feel secure and comfortable in their work place. General meetings and personal consultations is a way to review performance of the staff members, provide them with sufficient feedback and get ideas of how to improve the working environment.
We believe that satisfaction of our guests is a great indicator revealing the level of the quality regarding particular aspects of the hotel. Maison De Gigi – Charming Escape receives important feedback from its customers through the questionnaires which review the accommodation, services provided, staff behavior and food quality. Constant improvements are being made considering the feedback of our guests.
PURCHASING POLICY AND GUIDELINES
Maison De Gigi – Charming Escape is aware of the importance to purchase locally and to use the services provided by local companies and the importance of choosing products that have a minimum negative impact towards the environment:
– The Hotel purchases locally when possible regarding food products, cleaning chemicals, furniture, advertisements, menus, etc.
– Use services provided by local companies rather than national/multinational companies including the air conditioning repair service, electrician`s service, IT services, website creation service, overall maintenance services, etc.
– Is involved in reciprocal relationships with local suppliers by purchasing from them and supporting the events organized by these companies, such as local annual festivals of Pefkos and Lindos.
-We choose (wherever possible) Eco friendly products that are made under sustainable practices.
WASTE MANAGEMENT
Waste Streams Recycled
– Glass
– Plastics
– Paper
